Terms & Conditions

Last updated: 13/09/2022

Please read these Terms and Conditions carefully before using the https://namacheko.com operated by Namacheko.

This website is operated by Namacheko. Throughout the site, the terms “we”, “us” and “our” refer to Namacheko.
Namacheko offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

All orders placed are processed within 2 business days and dispatched with DHL Express from Belgium.

Delay   |   1–3 business days
Flat Rate   |   15 €

Outside of the EU
Delay   |   1–3 business days
Flat Rate   |   20 €

All delivery times are indicative and subject to local customs clearance.

Track your parcel

Namacheko provides worldwide tracked shipping through DHL Express. After placing an order you will receive a confirmation email. Once an order has been dispatched a tracking number will be provided per email. If you have not received an email within 10 minutes, please check your spam email folder or contact our Customer Care team at shop@namacheko.com.

Shipping Address

Namacheko is not responsible for parcels not delivered due to an incorrect shipping address. When the original parcel has been received back it can be redistributed under the conditions that the customer covers the shipping costs.

Namacheko accepts the following payment methods via Stripe:

  • Bank card
  • Visa / Mastercard
  • Google Pay
  • Apple Pay
  • Ali Pay

All payments is handled through Stripe, that are PCI Service Provider Level 1 which is the highest grade of payment processing security and all transactions are SSL (Secure Socket Layer) protected.

Duties & taxes

  • 1. Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the website.
  • 2. Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Namacheko encourages you to be aware of these potential costs before placing an order with us.
  • 3. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Namacheko at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Delivery terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 3 days

Transit time Internationally
Generally, orders shipped internationally are in transit for 3 – 8 days.

Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Although please note that it may take up to 4 hours for the tracking to be updated once the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we might not be able to restock it. You can email our customer service to ask if the item will return to stock.

Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels are insured for loss and damage up to the value as stated by the courier.

  • 1. Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
  • 2. Process for parcel lost in transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Personal data processing
We are committed to protecting your privacy while visiting www.namacheko.com communicating with us. When you make a purchase, the information collected by us includes, but is not limited to: your name, email, address, telephone number, billing address, payment details and delivery information. Please also note, the website uses cookies and third-parties to satisfy and customize the customer experience, including Google Analytics, Mailchimp, and Shopify. You may also sign up to receive communications with your email. We may update this privacy policy to reflect and comply with the ongoing legal and operational obligations and updates. By using this website, you agree to the terms of this privacy and cookies policy.

Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Namacheko.
Namacheko has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Namacheko shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Contact Us
In order to answer any questions, amend any personal information, or address any complaints or issues, our team will be happy to assist you at shop@namacheko.com.